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FAQ

Access the app store and download either iOS or Android version of the app.

For every regular sized drink priced at $3.00 and over purchased through the Mobile App, you will earn 1 stamp. For in store orders, make sure to have our team member scan your QR code or look you up via email or phone number. If you pay for online ordering, your stamps are automatically added to your account!

It is now easier and quicker than ever to start earning rewards! Collect 15 stamps to receive a free regular sized drink, up to $5.00.

Unfortunately, no. All stamps are calculated upon completion of the order.

Stamps will be automatically awarded when ordered through a mobile device.

Stamps can take up to 24-48 hours to appear in your account.

No. Stamps are earned for menu items that are purchased through the It’s Boba Time App only. You will not receive stamps if you purchase your order through third-party vendors such as Postmates, UberEATS, Grubhub, DoorDash, etc

Yes, multiple accounts used on the same device will work with the rewards program. Stamps can be restored from one phone to another by signing into your account

There is no expiration date on stamps. You can use them at any time.

The mobile app will offer all main menu items such as our Coffee, Tea, Juice, Shaved Ice and Acai Bowls. Other items such as Gift Cards are not available on the app. Please note that each store will offer slightly different menu items.

There will be a designated spot for pick up orders. Please be ready to display the order details in the app to a team member in order to receive your order.

Yes. Add-Ons are included as long as the regular sized drink is priced up to $5.00. Any amount above the rewarded $5.00 will be charged..

No. Any remaining unused value cannot be redeemed for cash or another reward and will be automatically retired.

We only use location data for 2 reasons : 1. To link you to the It’s Boba Time location that you are checking in at. 2. To find the nearest It’s Boba Time around you. We do not use your location data for any other purpose.

Please call the store where the order was placed directly to modify your order. Please note that any modifications may result in an extra charge.

We are currently in the process of rolling out the app to all stores. However, the app will display participating locations only.

There are no additional fees to ordering through the app but there may be additional state and local taxes where applicable.

On the main screen of the app, select ‘More’. Scroll down to ‘Past Orders’ and select it to view your past orders or order again.

Unfortunately, we do not allow users to transfer points.

No. You are able to use the redemption offer of $5.00 after you have received the offer.